Help Center
xbat Frequently Asked Questions
From opening an account to bKash deposits, withdrawals, bonuses and cricket betting — find answers to all common questions about xbat right here.
Welcome to xbat. On this page we have provided detailed answers to the questions asked most often by Bangladeshi players — account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, BPL and cricket betting, slot games, responsible gaming and much more. If you cannot find the question you are looking for, contact our 24/7 live chat support — help is available in Bengali.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
To open an account at xbat you need an active mobile number or email address. Enter your name, date of birth and preferred password in the registration form. You must be 21 years of age or older. If the details are correct, your account will be active within minutes.
Yes, xbat is built specifically for Bangladeshi players. The site runs entirely in Bengali and transactions are easy via bKash, Nagad, Rocket and Upay. Support is also available in Bengali.
No, each person may hold only one xbat account. Opening multiple accounts is a violation of the site's rules. If multiple accounts are detected, both accounts may be closed and any bonuses will be cancelled.
Go to the login page and select the "Forgot password?" option. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, get help via live chat.
xbat verifies identity to ensure safe and fair gaming. Before withdrawing large amounts you may be asked to submit an identity document (national ID card or passport). This process keeps your account secure.
Deposits and Withdrawals
Deposits from bKash to xbat are usually credited to your balance instantly. Select bKash from the payment options, enter the amount and confirm with your bKash PIN. The minimum deposit amount is ৳500.
Yes, Nagad is a supported payment method at xbat. Select Nagad in the cashier section and follow the on-screen instructions. Deposits are generally instant. The minimum deposit is ৳500.
Withdrawals at xbat are usually completed within 5–30 minutes. The minimum withdrawal amount is ৳500. You can withdraw using whichever method you used to deposit — bKash, Nagad, Rocket or Upay.
xbat does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Check the terms of the relevant provider for details.
Yes, both Rocket and Upay are supported payment methods at xbat. Go to the cashier page and select your preferred payment option. The minimum deposit and withdrawal is ৳500 — the same for all methods.
Withdrawals are usually completed within 5–30 minutes. If it takes longer than 30 minutes, contact our 24/7 live chat. Share the transaction ID and amount and our team will resolve it quickly.
Games and How to Play
xbat lets you bet on BPL (Bangladesh Premier League) and other international cricket matches. Browse the match list on the cricket betting page, pick a match and place your bet from a range of markets including match winner, top batsman or over/under. Check the odds carefully before confirming your bet.
xbat offers slot games from the world's leading providers including PG Soft, Pragmatic Play and JILI. Popular games like Fortune Tiger, Gates of Olympus, Fortune Gems and Sweet Bonanza can be played directly from your browser — no separate app download needed.
Yes, all xbat games — slots, live casino, fishing games and sports betting — can be played on mobile directly from the browser. Works on both Android and iOS devices. A stable internet connection is all you need.
RTP (Return to Player) is the average rate at which a game returns money to players over the long term. For example, a high-RTP game pays back more over time. However, RTP does not guarantee the outcome of any individual session — it is a mathematical average across millions of rounds.
xbat only uses software from trusted game providers who determine game outcomes with certified Random Number Generator (RNG) technology. This ensures that the result of every spin or bet is completely random and unbiased.
Aviator is a crash game developed by Spribe. As a plane takes off, a multiplier keeps rising — the player must cash out before the plane crashes. Cash out at the right moment and you win a payout based on the multiplier. It is a game of skill and focus.
Bonuses and Promotions
New members receive a 150% bonus on their first deposit up to ৳5,000. Make a minimum deposit of ৳500 after opening your account and the bonus is added automatically. A wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement is the condition specifying how many times you must bet before you can withdraw a bonus. A 25x wagering requirement at xbat means that if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before it can be withdrawn.
xbat has three VIP levels — Bronze: up to 0.3% cashback per week; Silver: up to 0.5% cashback per week; Gold: up to 0.8% cashback per week. Your level rises as you play more, unlocking additional benefits.
xbat bonuses can be used on most games including slots, live casino and sports betting. However, the wagering contribution may differ for some games. Read the bonus terms and conditions for details or ask via live chat.
Yes, xbat offers special promotions and reload bonuses for regular members from time to time — especially during the BPL and IPL seasons and around Eid or other special occasions. Check the promotions page or log in regularly to see current offers.
Security and Responsible Gaming
xbat uses industry-standard SSL encryption technology to keep your personal and financial information secure. Our servers are under continuous security monitoring. Your information is not sold to third parties.
xbat strictly follows a 21+ age policy. Only people aged 21 or older may open an account and play games. If a false age is given when opening an account, the account will be closed and funds held may be forfeited.
Self-exclusion is a feature that lets you temporarily or permanently step away from gaming. If you feel that gaming is becoming harmful to you, submit a request via live chat or the responsible gaming page. We will act promptly.
Yes, xbat supports responsible gaming. You can go to your account settings and set daily, weekly or monthly deposit limits. Deposits beyond these limits will not be allowed. Treat gaming as entertainment — not as a source of income.
xbat's 24/7 live chat support is available in Bengali at all times. You can also contact us by email at [email protected]. Our responsible gaming page has full details on self-exclusion, budget control and further support.
xbat automatically sends an alert if a suspicious login or transaction is detected. Use a strong password to protect your account and never share your password with anyone. If you notice any suspicious activity, report it to live chat immediately.
Still have questions?
Our support team is ready to help in Bengali 24/7